Frequently Asked Questions
Everything you need to know about your next beauty haul.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day return window for most products. Items must be in their original packaging and gently used or unused to qualify for a full refund.
Are your products cruelty-free and vegan?
Yes, about-face is 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulas.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find my perfect shade?
We recommend using our 'Shade Finder' tool available on each product page, or you can contact our beauty experts for a personalized consultation.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.